GENERAL QUESTIONS

1. How do you get to your facilities?
Please visit our directions page. back to top

2. What are your hours of operation?
Shop hours are Monday - Friday, 8am - 5pm EST. Office hours are Monday - Friday, 9am - 5pm EST. back to top

3. Do you have a showroom or store on-site at your facility?
No store, but we do have many examples of our work and plenty of folks ready to take you on your facility tour when you arrive. If that's not convenient, request a catalog showcasing our products, or visit one of these links. Apparel & Promotional Items . Licensed Products . Motorsports back to top 

4. Where do you print and embroider your products?
We do ALL of our own screen printing and embroidery in-house. back to top

SALES RELATED

1. What is the payment schedule?
50% upon ordering, 50% upon delivery. back to top

2. What is the usual turn around time for printing and / or embroidering shirts?
Upon confirmed art approval, approximately 1-3 days. back to top

3. What sizes do you carry?
We carry all regular sizes, as well as shirts 5XL - 8XL. back to top

4. How is price determined for the kind of apparel I require?
Prices generally depend on what kind of garment, quantity ordered, how many colors used in the print, how many different print locations on the shirt, type of ink or stitch, rush job, and other factors. For an accurate quote, please contact customer service and we'd be more then happy to assist you. back to top

5. Do you sell blank shirts?
Yes, but only in quantities of 144 or more. back to top

6. Do you produce numbered and named uniforms?
Yes back to top

7. Do you provide price breaks for larger orders?
Yes, in increments of 1-11, 12-23, 24-35, 36-71 etc..Please contact a sales representative for an accurate quote. back to top

ART RELATED

1. How much are art charges?
Art charges are incurred at $10.00 per 1/4 hour. back to top

2. I already have the art, will I still be charged art hours?
If the art provided is a low color count, and in a high enough quality file that we do not have to re-draw it, then art charges usually do not apply.

However, provided art that are not the correct file format (ex. to low of a resolution ) must be reproduced by our art staff to be made print-ready. Art charges will incur accordingly. Also, high color count designs and / or complicated designs (ex. photographs, elaborate designs, etc.), will incur art charges even if it is a high resolution. All art must be seperated in order to be made screenprint ready. back to top

3. What is "seperation"?
Seperation or seperating is the proccess that all artwork for screenprinting must go through. All the colors being used in the print must be meticulously broken down individually, being that screenprinting prints only 1 color at a time. back to top

4. What kind of file should I provide my art in?
Ideally, a vector file would be best. i.e. .EPS, .AI,or Freehand file. Otherwise, a high resolution .jpeg, .tiff, .bmp, .psd, and .gif are also acceptable, but will usually incur art charges to redraw due to unusable qualtiy. The worse quality the file is, the longer it takes to redraw. back to top

5. What is the"Art Approval Fax" I received?
The art approval fax is a document we utilize to make sure that the design is exactly as you want it before the job prints. This ensures quality and accuracy of the design. It is vital to note that a job will NOT print until the fax is sent back with the appropriate information filled out. If you do not have a fax machine, an alternate method of approval can always be arranged. back to top

5. I was charged additional art hours from what was previously quoted, why is that?
We do our best to make accurate estimates, and they are generally consistent to the actual art hours. However, there are times when a customer may want to change the design from the originally dictated or provided art concept in the middle of the art creation proccess. In these instances and similar situations, additional art charges will be added due to unforseeable art hours incurred by the customer. back to top